How to have good customer service and professionalism skills within the beauty industry

The world of cosmetology can be tricky; this book is to help you understand how to be professional and have excellent customer service while maneuvering through this unregulated industry. I am Gifty Parker, your instructor. I have ten years of experience in being a licensed hairstylist. At the seven years mark, I made over six figures running my e-commerce wig shop and being a top profile hairstylist in my state. Over the years, I learned that customer service and professionalism have kept me in business and keep me busy.

This book is designed to educate you as the salon owner, manager, or employee on what 5-star service in your salon should be. It’s also intended to be a tool that every one of your employees can use to improve their customer service. This book will get you thinking about the little things that make a difference in customer service and have you itching to continue the “wow” experience one customer at a time, every time.